Home » Deliveries and Returns

Delivery Times

Please allow between 5-7 days from receipt of payment for goods to be delivered. Should a problem arise you will be contacted and notified. We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.

Please ensure all personal details are correct upon purchase as this may lead to delays or problems in delivery.

Delivery Charges

Delivery on all orders is FREE to anywhere in the United Kingdom. For delivery information outside of this region, please contact us.

Alternatively, you may collect your order from our store in Rochdale, by selecting this option at checkout.

Cancellations

We pride ourselves on an unsurpassed level of customer service. Should a problem arise at any point during the transaction we will make every effort to resolve the issue. However, should the problem be unsolvable, or you wish to amend or cancel your order, please contact us.

Returns

You are entitled to a refund or an exchange if you return your item in perfect condition within 7 days. If you are not satisfied with your purchase for whatever reason (even if you simply change your mind) we will offer a refund or an exchange.

To return goods, please complete the Returns Form listing which items you are returning and wish to be refunded for. Place this form in the parcel you are returning to us along with the items. If the items are returned to us within 7 days in perfect condition with all labels and tags attached we will refund you via the original method of payment within 10 days of us receiving the goods. Please send via recorded delivery and retain proof of postage.

(Please be aware that earrings, underwear and swimwear are non-returnable for an exchange or refund unless faulty).

Exchanges

If you wish to exchange an item, please complete the Returns Form listing the items you are returning and wish to exchange, including the details of the item you wish to receive in exchange. Place this form in the parcel you are returning to us along with the items. If it is not a straightforward exchange for a different size or colour of the item, please also email or call us and we can advise you accordingly. Please send via recorded delivery and retain proof of postage.

Faulty Goods

You are entitled to a refund or an exchange if you return faulty items within 30 days. Please complete the Returns form listing which faulty items you are returning and whether you want a refund or the item replacing. Place this form in the parcel you are returning to us along with the items. Also include a copy of your postage receipt so we are able to refund your postage costs. Once we have established that it is a manufacturing fault we will refund you via the original method of payment (plus postage costs) as soon as possible after we have received the goods. In some cases this may take longer than our usual refund time of within 10 days depending on the brand and the fault.

All returns can be sent to us via recorded delivery, or returned to the store for an exchange or refund within 7 days.

Products must be returned in the same condition as they were delivered. You are responsible for the returned products until they reach us.